[Privacy and Security]
[Inventory]
[Payment methods]
[Guarantee / Returns]
[Selling your music or movies to us]
[Search Idiosyncrasies]
[Online Ordering]
[Access problems and troubleshooting tips]
[Used Vinyl Grading Guidelines]
Online Ordering
Sorry, we do not support ordering online at the moment. The database is there for informational purposes only. That might change one day, but in the meantime – come visit us!
Vinyl Grading System:
MINT – Album & cover are as new, no marks of any kind.
NEAR MINT – Album & cover appear almost new, may have slight marks or
blemishes in vinyl, but should sound perfect (no surface noise).
VERY GOOD – Album & cover have marks, but should play well (slight
surface noise).
GOOD – Album & cover have lots of marks, record may have ‘pops’ &
‘clicks’ but should play through without skipping.
FAIR – Album & / or cover are in very poor condition, record may skip.
Currently our website Inventory Database is updated every 24 hours to align
itself with our actual store inventory. This makes it possible for items
that you order online (particularly used items of limited quantity) to
already have been sold when you place your order. This is not something
that occurs often, but if it does we’ll send you an email notification right
away to let you know. We’ll be increasing the frequency of these updates,
thereby decreasing the likelihood of these kinds of problems, as we get the
site more and more off the ground. Of course, we appreciate your patience
in these matters.
If a search term has 3 or less characters, it will only be matched against the beginning of a title, artist, or label name. For example – searching for ‘bea’ will find ‘beatles’ and ‘beat happening’ but NOT ‘teenbeat’.
Right now we accept only credit card payments through our shopping cart
interface. We accept Visa, Mastercard, American Express and Discover.
For online orders we accept all returns for Defective Products.
If any of your items are damaged or defective when they arrive at your door,
simply send us an email at orders@reckless.com. Include in your message the
Item Title, Artist Name, Order Number and the Problem with the Product within
30 days of your receipt of the order with the Subject line: “Defective Product:
Order #X” where “X” is the number of your order (found on your order Invoice).
We can then arrange for replacement of the product or, if unavailable, a
Store Credit refund for the value of the product.
Like any other company on the Net, keeping your information private and secure is one of our utmost concerns.
For all credit card transactions and otherwise, we protect the security of your information with Secure Sockets
Layer (SSL) software, which encrypts information you send us before transmission.
And, of course, we don’t sell or in any other way release your personal information to others. Your business
with us is just that. So now you can sleep well at night. Go buy some records.